Gin Dom Poland
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Regulations

§1 
General provisions

  1. The website is available at adress www.gindom.com  and is run by Mr. Giovanni Costa, running a business under the name Gin Dom Giovanni Costa, ul. Ks. Bpa Herberta Bednorza 2A-6, 40-384 Katowice, TAX: PL6381841856, hereinafter referred to as the "Website".
  2. These Regulations define the rules for the use of the Website by customers, in particular the rules for concluding contracts for the sale of products through it, the performance of these contracts and the complaint procedure.
  3. The seller has a valid retail permit for the sale of alcoholic beverages intended for off-site consumption, containing more than 18% of alcohol
    No. I / 3538 / C / 47/2022 of March 31, 2022, issued by the Mayor of Katowice,
  4. Name of the outlet that has the alcohol retail sale license:
    PUNKT SPRZEDAŻY DETALICZNEJ W HURTOWNI ALKOHOLU 40-384 Katowice, ul.ks. bpa Herberta Bednorza 2A-6 
  5. The contract for the sale of goods is concluded and carried out only at the seller's premises, at the following address:
    Gin Dom Giovanni Costa, PUNKT SPRZEDAŻY DETALICZNEJ W HURTOWNI ALKOHOLU, ul. Ks. Bpa Herberta Bednorza 2A-6, 40-384 Katowice.
  6. Orders through the Website may be placed only by persons over 18 years of age.
  7. The website allows for the reservation of alcohol for the purpose of subsequent purchase by the user in the store.
  8. Whenever the following terms are used in these Regulations, they should be understood as follows:

    1) Personal data administrator - Website Operator Gin Dom Giovanni Costa, ul. Ks. Biskupa Herberta Bednorza 2A-6, 40-384 Katowice,TAX: PL6381841856.
    2) Order processing time - the number of working days needed by the Operator to complete the order made by the Customer on the Website and its delivery via the postal operator or courier company to the address indicated by the Customer in the Order.
    3) Working days - days of the week from Monday to Friday, excluding all days specified in separate provisions of law for non-working days.
    4) Consumer - a customer who is a natural person, performing a legal transaction with the Operator, not related directly to his (the Consumer) business or professional activity.
    5) Account - the functionality of the Website that allows you to purchase goods, access the history of orders placed via the Website, preview the implementation of orders placed via the Website, access to the data provided during registration with the possibility of modification in accordance with these Regulations.
    6) Customer - a natural person over 18 years of age, a legal person or an organizational unit without legal personality who uses the Website, and in particular makes purchases on the Website in accordance with the principles set out in these Regulations.
    7) Operator - Gin Dom Giovanni Costa, ul. Ks. Bpa Herberta Bednorza 2A-6, 40-384 Katowice, TAX: PL6381841856, e-mail: info@gindom.com 
    8) Regulations - these Website Regulations, available on the website www.gindom.com  and at the Operator's seat.
    9) Website - a website intended for retail sale, run by the Operator, available on the website www.gindom.com 
    10) Order - a declaration of will expressed by the Customer via the Website, which is tantamount to submitting an offer to conclude a contract for the sale of products that are the subject of the order (included on the Website Offer at the time of placing the Order), specifying their type, quantity, personal data of the Customer, form of payment and method and place of delivery of products.

§2 
Rules for using the store

  1. The operator provides the following services by electronic means:

    1) providing the possibility for the Customer and the Customer to set up an industry account on the Website, allowing the purchase of products and the use of other services offered on the Website.
    2) enabling an individual customer to purchase products on the Website without registering an individual account.

  2. Account registration on the Website is voluntary and free of charge
  3. The contract for the provision of services for setting up and maintaining an individual account on the Website is concluded when the Customer completes the registration form located at https://gindom.com/en_US/i/Regulations/16  accepts the Regulations and agrees to the processing of personal data by the Operator and confirms the will to set up an individual account on the Website by pressing the Register icon.
  4. Before registering an individual account on the Website, the Customer should carefully read the content of these Regulations and the Privacy Policy.
  5. After registering an individual account on the Website, the Customer may log in to the Website by providing the e-mail address and password provided during registration, if the Customer does not remember the password, he may use the password reminder by providing the e-mail address provided during account registration.
  6. The Customer may at any time and without giving any reason delete his account on the Website. As a result of deleting the account, the contract for the provision of services to provide the Customer with an individual account on the Website is terminated.
  7. In order to delete an individual account on the Website, a request to delete the account should be sent to the Operator via e-mail to the following address: info@gindom.com  or in writing to the postal address of the Operator's registered office.
  8. To use the services offered in the Online Store and to view the content of the Website, place orders and use an individual account on the Website, the following minimum technical conditions must be met:

    1) Having a multimedia device with access to the Internet.
    2) Having a web browser with up-to-date shockwave flash and Java plugins and disabled content blocking programs, e.g., AdBlock:

    a) Mozilla Firefox
    b) Opera
    c) Google Chrome
    d) Internet Explorer

    3) Having an active e-mail account

  9. The customer undertakes to:

    1) use the Website in a way that does not violate the law or the provisions of these Regulations.
    2) use the Website in a way that does not infringe the rights of third parties, decency, or the principles of social coexistence.
    3) use the Website in accordance with its intended purpose and in a way that does not interfere with its functioning.
    4) exercise due diligence in defining the password and login on the Website, as well as maintaining their confidentiality.

  10. The operator may terminate the contract for the provision of the service of maintaining an individual account on the Website with a 14-day notice period in the event of violation of the principles referred to in paragraph. 9 above.
  11. Termination of the contract for the provision of the service of maintaining an individual account on the Website is sent to the Customer to the e-mail address indicated on the Website.
  12. The Operator is not responsible for the consequences of disclosing the login details to the Website to third parties.

§3 
Placing orders and concluding a sales contract

  1. Before placing an order for a product available on the Website, the Customer is obliged to carefully read the content of these Regulations. By confirming the order on the Website, the Customer also declares that he has read the content of these Regulations and accepted the provisions contained therein, and that he allows the operator to process his personal data in order to fulfill the order.
  2. Provision of electronic services by the Operator in the scope of enabling Customers to place orders for products available on the Website via the Website is free of charge and is of a one-off nature. The service ends immediately after the Operator's order is processed.
  3. Orders for products available on the Website can be placed 24 hours a day, 7 days a week, all year round, excluding the period of technical and maintenance breaks. Orders placed on non-working days will be processed on the first working day from the day on which the order was placed.
  4. All sales contracts concluded based on Orders placed via the Website or by phone at the number indicated in the Website Regulations are concluded and implemented at the Seller's point of sale
  5. The Operator accepts orders via the Website in such a way that the Customer browsing the content of the Website, after selecting the product and accepting its price,  automatically adds it to the order form available in https://gindom.com/en_US/basket the product tab after enabling it or pressing the Basket button.
  6. After accepting the products in the order form, specifying their number, selecting the payment method and method of delivery of the products, and finally accepting the total price of all products, the Customer may place an order by pressing the Order button and providing his / her data necessary to deliver the purchased product.
  7. Confirmation of the Order by the Customer is tantamount to submitting a statement that the Customer is responsible for the receipt of the purchased Goods by an adult.
  8. In the order form, please indicate the name and surname, telephone number and e-mail address of the Customer, and the address details of the recipient of the Order.
  9. After placing the order, the Customer will receive an order confirmation via e-mail to the address indicated in the order form. In the confirmation in question, a list of ordered products will be sent along with their unit prices, total price, shipping costs as well as the method and estimated time of delivery.
  10. The basic condition for the execution of the order is the correct completion of the order form by the Customer. In the event of ambiguities regarding the data provided by the Customer, the Operator may suspend the execution of the order, which will be immediately notified to the Customer.

§4 
Product prices

  1. All prices on the Website are given in Polish zlotys and include VAT at the applicable rate.
  2. The total price of products ordered on the Website will be increased by the shipping cost, depending on the chosen method of delivery and payment method.
  3. The price given for each product on the Website is binding at the time the Customer places an order.
  4. The Operator reserves the right to change the prices of products on the Website, introduce new products to the Website and carry out promotional campaigns and grant discounts.
  5. Changes in the prices of products on the Website, referred to in paragraph. 4 above, does not affect the prices of products in orders placed before the effective date of the price change, promotion, or sale conditions.

§5 
Payment methods

1. Payments for the ordered products can be made in the following way:

      1) In cash upon receipt of the ordered product:
      a) in person at the headquarters of the Operator,
      b) cash on delivery by the postal operator or courier,

      2) Cashless before collecting the ordered product, through:
      a) direct transfer to the Operator's account
      b) payment authorization in the Blue Media system,

2. A detailed list of all payment options for the ordered products, along with a specification of all related costs, is available on the Website's website in the Delivery and Payment tab located at https://gindom.com/en_US/i/Time-and-cost-of-delivery/28 

§6 
Terms of delivery of products

  1. Ordered products can be picked up in person at the Operator's headquarters at no additional cost or delivered to the indicated address in Poland, in accordance with the Customer's request expressed in the order form.
  2. Collection of products that are alcoholic beverages takes place only in the store at a given address at the indicated hours.
  3. If the Customer selects the delivery option, the goods are released to the Customer when the Seller releases the ordered goods to the courier. However, by selecting in the content of the order the option of delivery of the goods via a courier company, the Customer declares that he authorizes the courier to collect the goods on his behalf.
  4. Proxy for collecting the goods is the company: UPS Polska Sp. z o.o.
, ul. Prądzyńskiego 1/3, 01-222 Warszawa
, NIP 5221004200, REGON 010771280.
  5. The costs of shipping the ordered products are borne by the Customer, about which he is informed when accepting the placed Order.
  6. The cost of product delivery and the total order fulfillment time depend on the form of product delivery chosen by the Customer.
  7. The Customer is clearly informed about the delivery costs, before placing the Order, in the order form on the Website, after choosing the form of delivery.
  8. Each shipped product is accompanied by a proof of purchase and information on the right to withdraw from the contract, along with a template of the Return Form facilitating withdrawal from the contract and information about the possibility of making a complaint along with a template of the Complaint Form. Forms are examples only and are not binding on the customer.
  9. If the Customer applies for a VAT invoice, he also agrees to receive the VAT invoice without a signature.
  10. The Operator recommends that the Customer checks that the packaging has not been damaged during transport before collecting the postal or courier shipment. In the event of visible damage, the Customer should not accept the parcel and in the presence of a postal worker or courier should draw up a damage report and immediately contact the Operator.
  11. The operator reserves that the ordered alcoholic beverages will not be delivered to drunk or underage persons. In the event of a refusal to release the products for the above reasons, the Operator shall immediately submit a declaration of withdrawal from the contract and return the money paid to the Customer, minus the delivery costs. 
  12. The courier is also a representative authorized is entitled to check the age of majority of the person collecting the Product.

§7 
Complaints

  1. The Operator declares that the products on the Website are brand new, original and meet the conditions set out in the specification of each product.
  2. The operator is obliged to deliver the ordered products to the Customer without physical and legal defects and bears full responsibility in the event of such defects, in accordance with the provisions of the Civil Code.
  3. Complaints regarding product defects may be submitted to the Operator, directly at its seat, via e-mail or in writing to the Operator's postal address.
  4. It is advisable that the complaint should contain in particular: Customer's name and surname, correspondence address to which the response to the complaint is to be sent, e-mail address, order number, if the Customer wishes to receive an answer by e-mail, date of purchase of the product, type of the advertised product, a detailed description of the defect and the date of its finding, the Customer's request as well as an indication of the Customer's preferred method of responding to the complaint.
  5. The Operator provides the Customer with a template of the Complaint Form, available on the website of the store at https://gindom.com/en_US/i/Returns-and-complaints/33 which is only an example and is not binding on the Customer. The customer does not have to follow this pattern or use it.
  6.  In the case of receiving a defective product, the Customer is entitled to a price reduction or withdrawal from the contract, unless the seller immediately and without undue inconvenience to the customer replaces the defective product with a defect-free one or removes the defect.
  7. Details of the complaint procedure are specified in the Complaints and Returns tab on the store website at https://gindom.com/en_US/i/Returns-and-complaints/33. The operator will respond to the complaint immediately, but no later than within 14 days from receiving the complaint from the Customer.
  8. In the event of any deficiencies in the submitted complaint, the Operator will ask the Customer to supplement them in accordance with the address details provided in the complaint.

§8 
Warranty for product defects

  1. The operator, i.e. Gin Dom Giovanni Costa, ul. Ks. Bpa Herberta Bednorza 2A-6, 40-384 Katowice, TAX: PL6381841856, is responsible to the Customer who is a Consumer, within the meaning of Article 22 [1] of the Civil Code, under the warranty for defects to the extent specified in the Civil Code. The warranty period is 2 years.
  2. The operator, i.e. Gin Dom Giovanni Costa, ul. Ks. Bpa Herberta Bednorza 2A-6, 40-384 Katowice, TAX: PL6381841856, is not a producer of goods and does not provide a guarantee for the sold items. 
  3. It is advisable that the complaint should contain in particular: Customer's name and surname, correspondence address to which the response to the complaint is to be sent, e-mail address, order number, if the Customer wishes to receive an answer by e-mail, date of purchase of the product, type of the advertised product, a detailed description of the defect and the date of its finding, the Customer's request as well as an indication of the Customer's preferred method of responding to the complaint. Along with the complaint, the customer must provide the Seller with a proof of purchase of the goods, i.e. a copy of the receipt or a copy of the invoice.
  4. Complaints regarding the defective sales system of the Operator, directly at his seat, via e-mail or in writing to the Operator's postal address.
  5. The operator will respond to the submitted complaint immediately, but not later than within 14 days from the receipt of the complaint from the Customer who is a Consumer.
  6. The seller considers complaints in accordance with applicable law.
  7. In the event of a complaint regarding mechanical damage caused during transport, the Customer who is a Consumer is obliged to draw up an appropriate damage report in the presence of the courier, and then send the damaged goods together with the damage report to the following address:

    Gin Dom Giovanni Costa
    Ulica Księdza Biskupa Herberta Bednorza 2a-6 / Budynek D / Parter
    40-384 Katowice

  8. Requirements due to the Customer who is a Consumer under the warranty.

    a) he may demand a price reduction,
    b) may demand replacement of the defective item with one free from defects,
    c) he may also withdraw from the contract and request a refund, but this request is not due when:
    the defect is irrelevant or the seller will immediately replace the defective item with a defect-free one.

§9 
The right to withdraw from the contract

  1. Pursuant to Art. 27 of the Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827), the consumer has the right to withdraw from the contract that he concluded remotely within 14 days, without giving reasons and without incurring costs, except for the costs specified in Art. 33, art. 34 sec. 2 and art. 35 of the act in question.
  2. The 14-day period referred to in sec. 1 is counted from the day on which the Product was delivered or, in the case of a contract for the provision of services, from the date of its conclusion.
  3. The right to withdraw from a distance contract referred to in sec. 1 above, the Consumer is not entitled to the speech in which the subject of the service are sound or visual recordings or computer software delivered in a closed package if the package has been opened after delivery.
  4. The declaration of withdrawal from the contract should be submitted to the Operator, directly at its seat, via e-mail or in writing to the Operator's postal address.
  5.  In the event of withdrawal from the contract, the Consumer is obliged to return the product to the Operator with the elements that he received free of charge, but not later than within 14 days from the date on which he informed the Operator about the withdrawal from the contract. To meet the deadline, it is enough if the Consumer sends the goods before the expiry of the 14-day period to the Operator's address.
  6. The consumer is obliged to bear the direct costs of returning the goods.
  7. In the event of withdrawal from the contract, the Operator will immediately, but not later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the contract, return to the Consumer all payments received from him, including the costs of delivering the goods, except for additional costs resulting from the selected by the consumer of a delivery method other than the cheapest standard delivery method offered by the Operator.
  8. The reimbursement of the payment to the Consumer will be made by the Operator using the same payment methods as used by the Consumer unless the Consumer has expressly agreed to a different method of reimbursement. In no event will the Consumer bear any additional costs related to this reimbursement.
  9. The operator may withhold the reimbursement of payments received from the consumer until the goods are returned or the consumer provides the proof of returning the goods, depending on which event occurs first.
  10. The consumer is liable for a decrease in the value of the item because of using it in a different way than was necessary to establish the nature, characteristics, and functionality of the item.
  11. Details of the procedure to be followed in the event of withdrawal from the contract by the Consumer are specified in the Complaints and Returns tab on the store website at https://gindom.com/en_US/i/Returns-and-complaints/33 
  12. The operator provides the customer with a model withdrawal form, available on the website of the store at https://gindom.com/en_US/i/Returns-and-complaints/33 , which is only an example and is not binding on the customer. The customer does not have to follow this pattern or use it.

§10 
Exchange of products

  1. Each customer has the right to exchange any product purchased on the Website without giving any reason for any other product available on the Website within 14 days from the date of its receipt (subject to paragraph 2).
  2. Sound or visual recordings or computer software delivered in a closed package, if the package has been opened after delivery, are not subject to exchange.
  3. A declaration of will replace the product should be submitted to the Operator, directly at its seat, via e-mail or in writing to the Operator's postal address.
  4. In order for the replacement of the product to be accepted by the Operator, the replaced product must be sent back to the Operator along with the elements that he received free of charge, immediately, but not later than within 14 days from the date on which he informed the Operator about the will to exercise the right to exchange. the product.
  5. Details of the procedure to be followed in the event of a desire to replace the product are specified in the Complaints and Returns tab on the store website at https://gindom.com/en_US/i/Returns-and-complaints/33.

§11 
Out-of-court ways of dealing with complaints and redress

  1. Detailed information on the possibility for the Customer who is a consumer to use extrajudicial means of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of provenience  (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection. , Provincial Inspectorates of the Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection at the following internet addresses:

    a
    http://www.uokik.gov.pl/spory_konsumenckie.php
    b) http://www.uokik.gov.pl/sprawy_indywidualne.php
    c) http://www.uokik.gov.pl/wazne_adresy.php

  2. The customer who is a consumer has the following exemplary possibilities of using extrajudicial means of dealing with complaints and redress:

    a) The customer is entitled to apply to a permanent amicable consumer court referred to in art. 37 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended), with a request to settle a dispute arising from the concluded Sales Agreement. The rules of organization and operation of permanent consumer courts of arbitration are specified in the ordinance of the Minister of Justice of September 25, 2001, on the rules of organization and operation of permanent consumer courts of arbitration. (Journal of Laws 2001, No. 113, item 1214).

    b) The customer is entitled to apply to the provincial inspector of Trade Inspection, in accordance with art. 36 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended), with a request to initiate mediation proceedings on the amicable settlement of the dispute between the Customer and the Seller. Information on the rules and procedure of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the premises and on the websites of individual Provincial Inspectorates of the Trade Inspection.

    c) The customer can get free help in resolving the dispute between the customer and the seller, also using free provenience assistance, (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free consumer hotline number 800 007 707 and by the Polish Consumers Association at the email address: kom@dlakonsumentow.pl .

§12
Out-of-court ways of dealing with complaints and redress

  1. Personal data provided by the Customer during registration or placing an order for products are processed by the Operator, who is the administrator of personal data.
  2. A necessary element for registration or for placing an Order of a product is the Customer's provision of his personal data, marked as obligatory, and the Customer's consent to the processing of his personal data provided during registration or placing an order. Providing personal data that has been marked as obligatory is voluntary but necessary for the registration or execution of the product order. Providing personal data that has not been marked as obligatory is completely voluntary.
  3. The consent to the processing of personal data takes place by checking the appropriate box by the Customer during the registration or ordering procedure.
  4. The collected personal data is not made available to third parties, except for the transfer of data to entities participating in the execution of the order to deliver the ordered products to the Customer, as listed in §6 para. 1. When the payment for the ordered product is made by the customer in advance, his data is also transferred to the entity through which the transaction is settled. The amount and type of data transferred is limited to the necessary minimum.
  5. The customer has an unlimited right to access his personal data and to correct them, as well as to obtain full information whether and to what extent his personal data are processed, as well as information about the purpose and scope of processing his personal data. For this purpose, he should contact the Operator directly at its seat or by post.
  6. The operator, as the administrator of personal data, may entrust another entity, by way of a written contract, with the processing of personal data, in accordance with art. 31 of the Act of 27 August 1997 on the protection of personal data.
  7. Detailed rules for the protection of personal data and the privacy policy on the Website are available in the Privacy Policy document, available at the Internet address https://gindom.com/en_US/i/Privacy-Policy/22.

§13 
Final Provisions

11. These Regulations are a publicly available document, posted on the Website's website in the Regulations tab, located at https://gindom.com/en_US/i/Regulations/16 in a form that allows for the acquisition, reproduction and recording of its content using the ICT system used by the Customer, and also made available free of charge in the form of printed at the headquarters of the Operator.

12. Information and price lists posted on the Website, relating to the products presented on the Website, do not constitute an offer within the meaning of the provisions of the Act of 23 April 1964 Civil Code (consolidated text, Journal of Laws of 2014, item 121, as amended). d.).

13. Agreements concluded on the Website are concluded in Polish.

14. Consolidation, protection and sharing of the content of the contract concluded via the Website takes place by sending the Customer to the e-mail address provided as part of the transaction made on the Website the content of the concluded contract.

15. The Operator reserves the right to amend the content of these Regulations on the following terms:

     1) Information about any changes to the Regulations will be published on the website of the store along with the new consolidated text of the Regulations and a list    of the latest changes to the Regulations.
     2) Each Customer who has registered on the Website will also be informed about the content of the changes to the Regulations by e-mail to the address indicated in the registration form.
     3) Information about the amendment to the Regulations will take place no later than 14 calendar days before the amendments to the Regulations enter into force.
   4) The amended Regulations will be binding on the Customer who has registered on the Website, unless he has submitted, within 14 calendar days from the date of receipt of information about the amendment to the Regulations, a declaration of termination of the contract for the provision of services on the Website.
     5) In the event of a change to these Regulations, all contracts concluded before the date of entry into force of the amendment to the Regulations will be implemented in accordance with the Regulations in the wording in force on the date of conclusion of the contract.

16. In matters not covered by these Regulations, as well as in the scope in which the Regulations would turn out to be inconsistent with the mandatory provisions of law, the provisions of Polish law shall apply.

Annex No 1 to the Regulations: POWER OF ATTORNEY

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